Complaints advocacy services
Every area of England has an independent NHS complaints advocacy service funded by the local authority.
They can help you make a complaint about an NHS service or work out what you want to achieve from a complaint. They can also help you write letters, prepare for meetings or accompany you to a meeting if needed.
It can be helpful to talk through the complain with an independent professional to ensure you are prepared for the process.
An advocate will not try to persuade you to take any particular action and will always respect your decisions.
The service is free of charge and open to everyone.
You will need to contact your local authority to find out who holds your local advocacy service contract.
Contact your local authority